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Exchange Policy
A Legal Disclaimer
All exchanges are subject to the following conditions:
Price tag must remain intact on all items. Exchanges will not be accepted if the price tag is removed.
Exchanges must be requested within 3 days of delivery.
An unboxing video of the product must be recorded and provided at the time of the exchange request.
Shipping charges incurred during delivery will be deducted from the exchange process.
By purchasing from ZilverGems, you acknowledge and agree to these terms.
Exchange Policy - The Basics
At ZilverGems, we take pride in crafting jewellery of the highest quality.
No refunds are available.
Exchanges are accepted within 3 days of delivery for defective items or wrong orders.
To request an exchange, please contact our team at +971 54 401 4545 with your order details.
Items must be returned in original condition and packaging.
We appreciate your understanding and ensure that every exchange is handled quickly and fairly.
What To Include In The Exchange Policy
Generally speaking, an Exchange Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.